Returns, Refunds and Replacements

Returns

The boxes are non-returnable unless they are defective, significantly damaged, or lost in transit.

Condition for Returns (if applicable)

We offer refunds or replacements for the boxes if they are defective, damaged or lost in transit. Please take a photo of the damaged or defective items and email your photos to help@bluethumb.com.au together with your order or invoice number. You have the choice of a full refund (what you originally paid for the boxes) or request a replacement for the boxes.

Late or missing refunds (if applicable)

Once your request for refund is approved and processed, a credit will automatically be applied to your credit card or original method of payment, within seven business days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@bluethumb.com.au.

Replacements (if applicable)

We will notify you via email when the replacement boxes are shipped to you. Our standard delivery time can take anywhere from 1-2 days for metro areas, and up to 5-7 business days if outside of metropolitan areas.

Please contact help@bluethumb.com.au if you did not receive the replacement boxes within the delivery window.